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Craig Gibson's avatar

Thanks for writing this very timely article, Michael and Amy!

I'm starting to ponder even more how library neutrality, pluralism, and diversity of thought, all intersect to impact policies such as they ones used here (in not a good way), in both of those libraries. And how "The Certainty Trap" allied with misapplication of policies may lead institutions (or their administrators) to do questionable, inappropriate, or potentially illegal things. More and more, in fact, I think "The Certainty Trap" is one of the great professional hazards, in causing misjudgments and bad decisions. In these cases, surely, a bureaucratic dogmatism was at work.

Maybe there's a special place for "Perspective-taking" as an administrative competency or leadership skill--the ability to imagine how affected individuals or groups will understand a policy turned against them. The administrators in both of these situations obviously didn't believe they were allowed to make independent judgments in order to engage in "perspective-taking", so therefore applied a policy rigidly and inappropriately in a way that didn't adhere to larger legal and rights-based schemes which they should certainly be aware of or be trained in. How could professional development in "perspective-taking" and understanding the perils of "The Certainty Trap" be used to build on what FIRE and others suggested in these situations (and that you're recommending)?

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Amy Girard's avatar

Regarding the article’s remark “there is a community educational aspect in both of these incidents (and in others) where norms are important, and public library administrators have an important role to play in working with other community leaders, in developing those norms”, I would highly recommend watching this 20 min lecture/10 min Q&A on the YouTube Channel Library 2.0, where Librarian Edward Remus presented a lecture titled “Library-organized events and progressive/conservative polarization. The case for liberal library programming”. He remarks in the conclusion that “Librarians have the skills and the institutional positions to curate these issues, viewpoints, and speakers in the form of public, library-initiated events.” In the Q&A, he also mentions concern that librarians may as a profession shirking opportunities to curate a wide range of discussions due to fear https://youtu.be/g6t7IC1uxtM?si=mP9p2UFmwWwP3T3R

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